Refund Policy

Thank you for shopping at CharmeEssence. We appreciate the trust you have placed in us and want to ensure your satisfaction with our products. Please read the following policy carefully to understand our guidelines for returns and refunds.

Eligibility for Returns & Exchanges:

We accept returns and exchanges only under the following circumstances:

• The incorrect item was shipped.
• The product is damaged or defective upon receipt.

 Notification of Issues:

 If you receive a product that is incorrect or damaged, please contact us within 14 days of receiving the product. You can reach us at contacts.elegancecosmetique@gmail.com

 Return, Exchange, & Replacement Process:

 To initiate a return, exchange, or replacement, please provide our team with the order number, details of the issue, and any relevant photos. We will guide you through the next steps of the process and provide further instructions.

 Condition of Returned Items:

 Returned items must be in their original condition, including packaging, tags, and any accessories. We reserve the right to deny a return if the product is not in its original condition.

 Shipping Costs:

 We will cover the shipping costs for returning and replacing items in the case of incorrect or damaged products.

 Non-Returnable Items:

 Due to hygienic reasons, we do not accept returns for items other than those specified in Section 1. 

 Contact Information:

 If you have any questions or concerns regarding our return and refund policy, please send us a message at contacts.elegancecosmetique@gmail.com and we'll be happy to help!