FAQs
What types of beauty products do you offer?
We offer a wide range of makeup products, skincare products, facial care products, and beauty accessories. These include foundations, lipsticks, facial cleansers, serums, moisturizers, and much more.
Are your products tested on animals?
No, all our products are certified cruelty-free and are not tested on animals.
What ingredients are used in your skincare products?
We use high-quality ingredients, including natural extracts, vitamins, antioxidants, and hyaluronic acid, to ensure maximum effectiveness and safety for all skin types.
Application and Use
How do I choose the right facial care product for my skin type?
It is recommended to identify your skin type (oily, dry, combination, sensitive) and consult the product descriptions to see which skin type they are suitable for. Our support team is also happy to provide advice.
How do I correctly apply facial care products?
Each product has its own application instructions. Generally, start by cleansing your face, then apply a toner, followed by serums or specific treatments, and finish with a moisturizer.
What are the best products for a long-lasting makeup routine?
For a long-lasting makeup routine, we recommend using a makeup primer, long-lasting foundation, setting powder, setting spray, and waterproof products such as our waterproof eyeliner and mascara.
Safety and Allergies
Do your products contain parabens or sulfates?
No, all our products are free from parabens, sulfates, and other harmful ingredients. We prefer gentle and skin-friendly formulas.
What should I do if I have an allergic reaction to one of your products?
If you experience an allergic reaction, stop using the product immediately and consult a doctor. Contact our customer service to report the issue and discuss return or refund options.
Ordering and Delivery
How can I place an order on your website?
To place an order, simply add the products you wish to purchase to your cart and proceed to payment according to the instructions. You will receive a confirmation email once the order is completed.
What are the shipping costs and delivery times?
Shipping costs vary depending on location and order quantity. Generally, delivery takes between 4 and 10 business days. Visit our shipping page for more details.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number that you can use to track your package online.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the unused products in their original packaging for a full refund or exchange.
How can I return a product?
To return a product, please contact our customer service to obtain a return authorization number and detailed return instructions.
When will I receive my refund?
Once we receive and inspect your return, the refund will be processed within 5 to 7 business days. You will receive a confirmation email once the refund has been issued.
Others
Do you offer free samples?
Yes, we offer free samples with certain orders and during special promotions. Visit our website regularly to take advantage of these offers.
Do you have a loyalty program or discounts for regular customers?
Yes, we have a loyalty program where customers can earn points with each purchase, which can be redeemed for discounts on future purchases. Subscribe to our newsletter to stay informed about promotions and special offers.
Are your products available in retail stores?
Our products are primarily available online. However, we have partnerships with some retailers. Visit our retailer page to find a store near you.
How can I contact customer service?
You can contact us via email at contacts.elegancecosmetique@gmail.com or through our online contact form. Our team is happy to assist with any questions.
We offer a wide range of makeup products, skincare products, facial care products, and beauty accessories. These include foundations, lipsticks, facial cleansers, serums, moisturizers, and much more.
Are your products tested on animals?
No, all our products are certified cruelty-free and are not tested on animals.
What ingredients are used in your skincare products?
We use high-quality ingredients, including natural extracts, vitamins, antioxidants, and hyaluronic acid, to ensure maximum effectiveness and safety for all skin types.
Application and Use
How do I choose the right facial care product for my skin type?
It is recommended to identify your skin type (oily, dry, combination, sensitive) and consult the product descriptions to see which skin type they are suitable for. Our support team is also happy to provide advice.
How do I correctly apply facial care products?
Each product has its own application instructions. Generally, start by cleansing your face, then apply a toner, followed by serums or specific treatments, and finish with a moisturizer.
What are the best products for a long-lasting makeup routine?
For a long-lasting makeup routine, we recommend using a makeup primer, long-lasting foundation, setting powder, setting spray, and waterproof products such as our waterproof eyeliner and mascara.
Safety and Allergies
Do your products contain parabens or sulfates?
No, all our products are free from parabens, sulfates, and other harmful ingredients. We prefer gentle and skin-friendly formulas.
What should I do if I have an allergic reaction to one of your products?
If you experience an allergic reaction, stop using the product immediately and consult a doctor. Contact our customer service to report the issue and discuss return or refund options.
Ordering and Delivery
How can I place an order on your website?
To place an order, simply add the products you wish to purchase to your cart and proceed to payment according to the instructions. You will receive a confirmation email once the order is completed.
What are the shipping costs and delivery times?
Shipping costs vary depending on location and order quantity. Generally, delivery takes between 4 and 10 business days. Visit our shipping page for more details.
Can I track my order?
Yes, once your order has been shipped, you will receive an email with a tracking number that you can use to track your package online.
Returns and Refunds
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return the unused products in their original packaging for a full refund or exchange.
How can I return a product?
To return a product, please contact our customer service to obtain a return authorization number and detailed return instructions.
When will I receive my refund?
Once we receive and inspect your return, the refund will be processed within 5 to 7 business days. You will receive a confirmation email once the refund has been issued.
Others
Do you offer free samples?
Yes, we offer free samples with certain orders and during special promotions. Visit our website regularly to take advantage of these offers.
Do you have a loyalty program or discounts for regular customers?
Yes, we have a loyalty program where customers can earn points with each purchase, which can be redeemed for discounts on future purchases. Subscribe to our newsletter to stay informed about promotions and special offers.
Are your products available in retail stores?
Our products are primarily available online. However, we have partnerships with some retailers. Visit our retailer page to find a store near you.
How can I contact customer service?
You can contact us via email at contacts.elegancecosmetique@gmail.com or through our online contact form. Our team is happy to assist with any questions.